YubiOn for Salesforce - FAQ
About trial
Q.
I don't know how to start the free trial.
A.
Introduction of product introduction page Please confirm.
Q.
Is there a difference in functionality between the free trial and the paid version?
A.
There is no difference in functionality between the free trial and the paid version. The free trial version has an expiration date of 30 days.
Q.
When does the free trial period start counting?
A.
Download the YubiOn for Salesforce package from the AppExchange siteinstallimmediately after is completed.
Q.
Is it possible to try it in a sandbox environment?
A.
You can use it by specifying the sandbox environment when installing the YubiOn for Salesforce package from the AppExchange site.
Q.
Do I need to cancel my subscription when the free trial ends?
A.
No cancellation procedure is required. The YubiOn for Salesforce app will stop working at the end of the 30 day trial period. Also, you will not be charged automatically after the trial ends.
please note
Be sure to uninstall this package before the end of the trial. You will not be able to log in to your organization if the trial period expires while the MFA enforcement feature is enabled.
Q.
Do I need to uninstall when the free trial ends?
A.
Please uninstall before the trial period ends. You will not be able to log in to your organization if the trial period expires while the MFA enforcement feature is enabled.
Q.
Is it possible to extend the free trial period?
A.
As a general rule, it cannot be extended. If you need an extension, please contact our sales representative.
Usage and contracts for paid licenses
Q.
How do I switch to a paid license?
A.
Please apply using the application form 5 business days prior to the desired date of use.
Q.
When applying, do I need to apply for all users in the Salesforce organization?
A.
Please apply according to the number of users using YubiOn for Salesforce.
Note
-
This package is sold as a set of 10 users.
Q.
I want to add or reduce the number of users after signing a contract, what should I do?
A.
If you wish to add or reduce licenses during the contract period, please contact us at least 10 business days prior to the contract renewal date.
Q.
I want to cancel YubiOn for Salesforce, what should I do?
A.
Please contact us at least 10 business days before the end of the contract period. Please note that license fees that have already been paid cannot be refunded.
About product
Q.
Where can I download the manual for YubiOn for Salesforce?
A.
YubiOn for Salesforce product introduction page You can view and download from.